Question 1

How do I see available dates & times?

Accepted Answer

You can visit our booking site HERE to see all available party dates and times.

Question 2

Can we bring our own food & treats?

Accepted Answer

Yes, with our Constellation & Galaxy Packages! Constellation & Galaxy Parties are the only time we permit guests to bring in their own food or beverages. Alcohol and catering/chafing dishes with open flames are not permitted.

Question 3

What is the reservation fee?

Accepted Answer

The reservation fee to book and hold a date and time for any party package is $100. This fee DOES apply to your total party balance. It is non-refundable. It is transferrable to another date up to 7 days prior to the originally booked date, and non-transferrable within 7 days of the originally booked date.

Question 4

When do I pay the final balance?

Accepted Answer

Our staff will call you the Monday prior to your party to confirm & finalize details, get to know information about the birthday child, and to take payment of the final balance. The balance is due during this confirmation call. Parties with an outstanding balance on Friday at 3pm prior to the party date will forfeit their reservation.

Question 5

Can I choose a package now and change it later?

Accepted Answer

Absolutely! If you're deciding between two packages, we recommend booking at the LOWER package level, and upgrading once you've made the decision! You have until the Monday prior to the party to make any necessary changes or additions to your booking.

Question 6

How early can I come to set up?

Accepted Answer

We offer families a complimentary 15 minutes prior to the start of their party timeslot to load in any food & decorations. Our staff will be happy to help you carry everything in & decorate!

Question 7

Is the play cafe open to the public during parties?

Accepted Answer

Our celebration bookings are private timeslots, which means that the space is reserved for you & your invited guests only! You will have private use of the space for the 2 hour duration of your party.

Question 8

Is the cafe open during parties?

Accepted Answer

Yes! A barista is included at all package levels. You may opt to have guest purchases added to your birthday party balance, or for guests to purchase their own beverages/snacks.

Question 9

Can children be dropped off for the party?

Accepted Answer

All children in the play cafe must have a current waiver signed by a legal guardian, and they must be picked up promptly at the end of the specified party time. For the duration of the party, any child dropped off is the responsibility of the host family, not To The Stars Play Cafe staff.

Question 10

Do the prices include tax and tip?

Accepted Answer

All party bookings are subject to 9.35% sales tax in addition to the package price. Tips are always appreciated for amazing service, but are never expected or required! If you opt to leave a gratuity, you have the option to do so on your credit card or with cash.

Question 11

What does the structure look like?

Accepted Answer

The birthday family is welcome to arrive up to 15 minutes prior to the start of the party time to bring in food and decorations.
At least one staff member will be on site to welcome you and to assist in bringing things inside and setting up.
As guests begin arriving, our staff member will transition to the cafe space to welcome your guests, ensure waivers are signed for all children, and to explain our rules and policies for everyone. 
Then it's party time! The first 90 minutes of the event is dedicated to play -- adults are responsible for supervising their child's play. If you've selected the entertainment add-on, our staff will plan and lead fun games and activities during this time, leaving plenty of time for independent play, too!
The last 30 minutes of your party are reserved for food, cake, and singing Happy Birthday! 
When the fun comes to a close, our staff handles all of the clean up.

Question 12

Do the birthday child or siblings count towards the "included" number of kids?

Accepted Answer

The birthday child does NOT count towards your included number of children (i.e., if 10 kids are included, it's actually 10 PLUS the birthday child). Siblings DO count towards the included number!